Our lives are dominated by technology – and most of it lives in the palm of our hands. Mobile users today expect the same consumer-like experience at work that they enjoy in their personal lives. Traditional service management platforms have done an excellent job of managing the most complex infrastructures. But they are not natively built to deliver services to the enterprise mobile users. Empowering a mobile enterprise requires much more than a mobile version of your web‑based tools. This why we created CERQEL, a modern Mobile Application that provides secure, direct mobile access to leading ITSM solution in the market.